Shipping & Returns

Shipping

Geenaardappels.nl offers a very extensive range of products directly available from stock. Certain products may have limited availability due to the expiry date, when these products are not in stock this can delay your order by 2 to 5 working days. You will always receive a message about this by email.

Orders with fresh products
To ensure that products arrive nice and fresh to you as a customer, we mainly ship orders with fresh products on two days, namely Tuesday and Thursday.
For Tuesday dispatch, your order and payment must be received by us before 11 a.m. on Monday morning.
For Thursday shipment, we need to receive your order and payment before 11 a.m. on Wednesday morning.

In this way the products arrive at you good and fresh.

Orders without fresh products
We ship orders without fresh products every day of the working week.

PostNL is used for domestic orders. Orders on working days, ordered before 3:00 PM, will be shipped the same day. Orders ordered during the weekend will be shipped on Monday, in case of a holiday other than the weekend, the order will be shipped the following day.

PostNL, DHL or Bpost are used for foreign orders. Orders on working days, ordered before 3:00 PM, will be shipped the same day. Orders ordered during the weekend will be shipped on Monday, in case of a holiday other than the weekend, the order will be shipped the following day.

We ship all our orders with a Track and Trace code. Shipping is free with orders from € 49 to the Netherlands, Belgium and Germany. For all orders (excluding shipping costs) within the Netherlands up to and including € 49 a contribution to the shipping costs of € 5,95 (PostNL) will be charged.

The following starting rates apply as of 1-1-2023:

As soon as your order is shipped, you will receive an email with a track-and-trace link.

Your order will be offered for delivery by the parcel service at the address you specified. If the delivery person does not meet you at home, your package will be delivered to the nearest pickup point.

Change delivery time, - give destination or drop permission.
You can check the carrier's website for the possibilities.

Delivery to other countries is also possible. Free shipping is not applicable for these countries. Please contact us if you would like more information about shipping to your destination.

Take Away

You can also collect your order from us. This is possible on Monday, Tuesday, Wednesday, Thursday and Friday between 10.00 and 17.00 at Edisonstraat 3 in Buitenpost.
If you choose to pick it up yourself, your order will be ready after you have received a collection confirmation from us by email. Please note: you will first receive a confirmation of order, and when your order is ready for you, a pick-up confirmation. Take this pick-up confirmation with you when you pick up your order.

Returns

If you are not satisfied with a product you have ordered from us, you have 14 days to let us know and then another 14 days to return it to us. We naturally assume that you will handle the packaging and the products with care. However, we cannot accept the return in the cases mentioned below:

* We cannot take back opened and/or damaged products due to hygiene and health risks
* All products returned after the 28 day delivery period
* Insufficient stamped returns

If you are not satisfied and want to return the product, please send an email to: [email protected]. State your name, the order number of your order, which product(s) you want to return and of course the reason for the return.

You can also use the following withdrawal form.

We will then refund the order amount due within 14 days after registration of your return, provided the product has already been returned in good order.

The costs for the return are for your own account, unfortunately it is not possible to exchange.

The address for returns is:
Edisonstraat 3
9285 WE Buitenpost